SHIPPING POLICY

Chocolate Specialties by Joe


We welcome your comments. Contact us here:
CONTACT US

 

 
 
 

 

 


About our shipping terms
: Your shipment is treated with the same care that we take in making our candies. We specially package and ship your gift in climate controlled packaging, so that it will arrive in perfect condition. Upon request, we'll also include a complimentary gift card with your personal message. The chocolates used at Specialty Chocolates by Joe are imported Belgian Chocolates ONLY. Its centers are made from fresh purees produced at our shop on a regular basis.

Our world famous chocolates are made of the freshest ingredients and are best consumed within 14 days of delivery; however, the shelf life is between 6 and 8 weeks at 70 degrees (The optimum temperature for storage is between 68 and 70 degrees). If it is necessary to refrigerate the chocolate, bring to room temperature for at least 30 minutes before consumption. This will allow you to relish the complexity of flavors for your maximum enjoyment of our chocolate

It only stands to reason that to obtain quality of this caliber, WE MUST TAKE ADDITIONAL STEPS NOT ONLY TO INSURE PRODUCT FRESHNESS, BUT MORE IMPORTANTLY, THE COMPLETE SATISFACTION OF OUR CUSTOMERS. To accomplish this, we must go the extra step to include cold packs, protective packaging and in most cases insulation for temperature control.

In order to assure the freshest product when it arrives, we ship all orders using Federal Express second day air within United States. Alaska and Hawaii require an extra fee for the same on-time delivery.

Please note that we do not ship to PO Boxes. Because temperatures vary across the country, we may choose to not ship over the weekend in order to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday deliveries.

We will make our best effort to get the items to you quickly and at the least possible cost. You will be advised of the lead time if the gift is not shipped next day.

Damage and returns: Upon arrival, if for some reason your items or packaging are damaged, refuse shipment and notify us immediately and if possible, send us digital photos to info@chocolatejoe.com Your shipment will be replaced with no charge to you as soon as possible.

Shipping rates:

DOLLAR VALUE OF ORDER
RATE
$ 1 TO $ 50
$25
$ 51 TO $ 70
$30
$ 71 TO $ 95
$35
$ 96 TO $ 115
$40
$ 116 TO $ 140
$45

 

Please note that shipping charges are per recipient.

For shipments to Alaska, Hawaii and Canada, please add an additional $25.00 to the Shipping charge (all orders are shipped via Federal Express Delivery or USPS Global Express).

For Saturday Delivery, there is an additional charge to Standard Shipping charges

We ship only to the United States and Canada.  for other locations, please contact us at info@chocolatejoe.com.

Chocolate Specialties by Joe,

Copyright, 2007 Chocolate Specialties by Joe, All rights reserved.